Optimise the procedures and timing of your bookings and improve the performance of direct sales
The CRO helps your front and back-office operators in managing bookings received from direct channels such as e-mail, telephone and walk-in.
In particular, it allows you to:
Monitor rates and availability in real time
Manage estimates quickly and easily
Have advanced reporting to monitor the number of direct requests received and the performance of your Booking Office
The CRO is a flexible interface designed for direct sales and contains numerous features that help increase your booking office’s conversions:
You always have real time updates of rates and availability based on changes made in the CRS
You can give ad hoc discounts and change the price in percentage terms or as absolute values
You can book the room instantly or send an estimate to the customer and decide whether or not to block the availability by setting a deadline for confirmation
You can customise the estimate or the booking by adding additional services, such as transfers or parking
You can send individual estimates or a single combination of dates or multiples, meaning with several combinations of dates.
You can store your customers' data and build your database in order to be able to easily recall each customer's profile and make a new booking
You can customise the text and the graphic template used for your estimates. With one click, the user can confirm the estimate by entering their credit card details
You can monitor the efficiency of your booking office thanks to reports that show the bookings generated by each operator and the turnover
